Provider Contracting FAQ

What happens after I submit my online request?

Therapy Network (TN) contracting representatives will review your request and may contact you for additional information. Depending on network needs, state and federal regulations, and other factors, a TN representative may contact you to initiate a participation agreement. If you are contacted, you’ll have an opportunity to review the agreement. You’ll be asked to sign it and return it to TN. Credentialing will be required before an agreement becomes effective, and you may be asked for additional information to complete credentialing. Once credentialing is complete, you'll receive a copy of the contract. It will be signed by a TN representative, and you will be advised of your effective date with TN.

What should I do if I haven’t received a response to my online request?

If your request was submitted within the past 90 days, please call our Provider Relations Department at 1-855-825-7818 between 9 a.m. and 5 p.m. Eastern time, Monday through Friday. If more than 90 days have passed since you submitted your request, please resubmit your request using our online form.

My online request was not accepted. Can I resubmit it in the future?


What is credentialing?

Credentialing is a systematic approach to the collection and verification of a provider's professional qualifications. These qualifications include, but are not limited to:

  • Relevant training
  • Licensure
  • Certification and/or registration to practice in a health care field
  • Academic background

Additionally, we assess whether each provider meets certain criteria relating to professional competence and conduct. The TN credentialing process is done before a provider joins the TN network. However, credentialing and network contracting are separate processes.

I've heard of an organization called the Council for Affordable Quality Healthcare or CAQH. Can you tell me more about this organization?

CAQH is a nonprofit alliance of America’s leading health plans.

CAQH allows providers to submit one application to meet the needs of all of the health plans and hospitals participating in the CAQH effort. To maintain the accuracy of the data, CAQH sends providers a reminder every 90 days to re-attest to their information.

If I am already registered with CAQH, what are my next steps?

If you have already registered with CAQH or have received registration information from CAQH, no further correspondence will be sent to you. Please ensure that you have granted Health System One authorization to review your information.

If I have not yet registered with CAQH, what are my next steps?

Complete the online CAQH application and grant Health System One authorization to review your information. Once you submit the online CAQH application, we obtain your data electronically and begin the credentialing process.

Will I be notified if errors are discovered during the credentialing process?

Yes, we will notify you of any information errors. It is your responsibility to work directly with the reporting entity (or entities) to correct the information.

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